Website Policies

  • All sales made with Ella Maceo Jewelry, whether on-site or at events, are FINAL SALE.

  • Within 14 days of purchase of a product or service branded and directly affiliated with Ella Maceo Jewelry, products and services are eligible for an exchange.

    These conditions differ from one product to the other, for clarification and further details please see below.

  • The Charm Bar policies pertain to any product received or made from our Charm Bar service: bracelets, necklaces and keychains.

    Our Charm Bar jewelry is made to be taken with care! It is NOT meant for extended wear, water exposure or rough play.

    Within 14 days of purchase, an exchange or repair can be performed. This includes, but is not limited to: broken chains, tarnished jewelry, broken clasps or broken charms.

    After 14 days of purchase, the replacement and repair service is still in effect, but no longer holds liable for any tarnish on the jewelry itself.

  • The Welding Bar policies pertain to any product/service received or made from our Welding Bar service: bracelets, necklaces, anklets, rings, hand chains and connectors/charms.

    Please understand that permanent jewelry, although it is simple and made to last — still requires maintenance and care! You will be advised at your appointment how to best care for your permanent jewelry and provided with any other necessary information about making your permanent piece last.

    Please understand that it is NORMAL for your permanent jewelry to stretch given the nature of the metal. We do offer FREE rewelds on any of OUR permanent jewelry. Rewelds needed for pieces that are NOT our’s will be charged a fee.

    Within 14 days of purchase, we can offer a chain replacement in the case that you find your chain to be uncomfortable and would like to switch it to something similar from our selection.

  • Ella Maceo Jewelry has the privilege of carrying outside products through our vendors!

    Any product that is not exclusive to Ella Maceo Jewelry is considered a VENDOR PRODUCT.

    These products are the responsibility of the vendor you purchase from. We do NOT perform any exchanges or returns on these items — You will have to connect with that business by your own means and communication.

    We are happy to direct you to the business if you are unsure or cannot remember who you purchased from! Just send us a DM or fill out our contact form.